Privacy Policy

Who We Are

Victorian Insulation Ltd is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

If you have any questions regarding this Privacy Policy or the way we process your personal information, please contact us:

Victorian Insulation Ltd
Email: info@victorianinsulation.co.uk
Website: https://victorianinsulation.co.uk

Information We Collect

We may collect and process the following information:

• Name
• Address
• Telephone number
• Email address
• Property details relevant to our services
• Photographs or measurements provided for quotations
• Information submitted through our website contact forms
• Communication records relating to enquiries, quotations and installations

How We Use Your Information

We use your personal information to:

• Provide quotations for our services
• Arrange surveys and installations
• Communicate with customers regarding appointments and projects
• Process payments and issue invoices
• Maintain customer records and warranties
• Improve our services and customer experience
• Comply with legal and regulatory obligations

We will only use your personal information where we have a lawful basis to do so under UK data protection legislation.

 

Website Usage and Cookies

Our website may use cookies and similar technologies to improve user experience and website performance.

Cookies may be used to:

• Remember user preferences
• Analyse website traffic
• Improve website functionality
• Monitor website performance

You can control or disable cookies through your browser settings.

 

Sharing Your Information

We do not sell, rent or trade your personal information to third parties.

We may share information where necessary with:

• Professional advisers and accountants
• IT and website service providers
• Payment processing providers
• Legal or regulatory authorities where required by law

Any third parties who process personal information on our behalf are required to keep it secure and confidential.

 

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss or disclosure.

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and therefore we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal, accounting and tax requirements
• Maintain records relating to warranties and customer support

When information is no longer required, it will be securely deleted or destroyed.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information where appropriate
• Restrict or object to certain processing activities
• Request transfer of your personal data
• Lodge a complaint with the Information Commissioner’s Office (ICO)

Further information can be found on the ICO website.

 

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be published on this page.

 

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Victorian Insulation Ltd
Email: info@victorianinsulation.co.uk
Website: https://victorianinsulation.co.uk