Mon - Fri 09.00-17.00Help Center

Privacy Policy

Victorian insulation is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you and how you can instruct us if you prefer to limit the use of that information. If you are a private customer, when you register for our service or product we need to know your name, job title and function, company name and type, address, telephone and fax number and email address. We gather this information to allow us to process your registration and to fulfil your request. The relevant information is then used exclusively by us, our group of suppliers, our approved agents. We will not pass your data to anyone else unless that person is acting on our behalf or you give us express consent as a private customer do not claim any government insulation funding.

If you are a ECO or Green Deal Claim customer, you need to sign a different privacy policies with our insulation funders. Some of the information you have provided to us may be disclosed to Ofgem, managing agent, energy companies, auditing companies, accreditation bodies, and related parties Ofgem as Administrator of ECO2. Ofgem is the Office of Gas and Electricity Markets. Further information about Ofgem can be found at: Ofgem may use your personal information to determine whether a supplier is achieving its obligations under the scheme and to comply with its own statutory duties. Ofgem is required to disclose your personal information to the Secretary of State. Ofgem may also provide the installer of your measure, on request, confirmation of whether the measure has been notified to Ofgem. Ofgem may seek to verify your personal information by contacting you directly or by checking it against existing Government records. Ofgem will also share information about your measure(s) to help ensure that work is carried out to the requisite standard(s) and in accordance with the requirements of the scheme. As such, information may be shared with the appropriate

industry/accreditation/certification body as required. If you would like to know more about what information Ofgem holds about you, or the way it uses your information, full details of Ofgem’s ECO Privacy Policy can be found at: updates/eco2-privacy-and-information-use.You can also contact Ofgem directly at: or 9 Millbank, London, SW1P. ECO funding is provided by Energy Companies. Some or all of your personal information as well as information relating to your energy efficiency measure(s) Installed shall be sent to the Energy Company

  This information may also be sent to any organisation which is involved in ECO in order to obtain the funding and for quality assurance purposes.    Any of the involved organisations in the works or provision of your ECO funding may contact you to verify the information that you have provided.    The Energy Company, or a designated third party registered with the Market Research Society, may also contact you to carry out a customer satisfaction survey.    Some of your information may be shared with the Department for Work and Pensions (DWP), Her Majesty’s Revenue and Customs (HMRC), or other relevant organisations for the purpose of confirming your eligibility for ECO measures.    The information that you have provided may also be passed to third parties whom we contract to carry our Quality Audits in order for an inspection of the works to be carried out.

Information provided will only be used by the persons and for the purposes set out in the above.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. These statistics will not include information that can be used to identify any individual. From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.

If any of the information that you have provided to us changes, for example if you change your e-mail address or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to

Copyright & Trademarks

The literary, artistic and/or other forms of copyright in the Materials and files, graphics, devices, code, links and all other aspects of it are either owned by us or by a third party that has licensed us. All database rights in the Materials for their selection or arrangement belong to us.

You agree that you will not copy, reproduce, adapt, save, distribute, republish, download, display, publicly perform, post or transmit in any form or by any means any Materials except that you may print out one copy of any part of the Materials for your own personal, non-commercial use only, provided you do not modify it or remove any copyright or proprietary notices.

We reserve the right to use for our own purposes any material submitted to the Site, including text and images, either on the Site or in any other form, including for publicity purposes. We also reserve the right to monitor submissions to the Site and to edit or reject any submissions. You may not submit materials which are inaccurate, misleading, defamatory, blasphemous or indecent.

Personal data- We mean any Data that relates to an identifiable individual, including their name, address, Phone numbers,  online identifiers, payment details or email address and etc. The specific data we collect is described in this policy.

Information We Collect – We collect and retain personal contact information that you submit to us voluntarily in signing up to our products and services or any mailing lists. This includes your name, mailing address, web address, telephone number, telephone Recording , Monitoring and e-mail address. Additionally, we collect contact information provided to us during any correspondence relating to customer support, as well as in connection with products and services offered on our Sites. Financial Information. We collect and retain financial information you provide when you order our products and services as an example via our contact us form , survey forms, telephone calls, Door to door sales people, and related marketing methods.

We also collect information in relation to Cookies.

How We Use Your Personal Data.

To perform our service with you. We use this information to perform our service with you and fulfil your requests under funding scheme and other service, such as: • Sending you requested service information, contact by one of our member of staff , visiting the site, Sending your details to get pre approval, Checking benefit details , checking land registry details • Fulfilling your order; • fee for services; • Responding to customer service requests, questions and concerns; and • Administering your job files. Note that, generally, you may not opt-out of these communications, which are transactional and not promotional in nature.  If you do not wish to receive them, you have the option to cancel your services with us. We also engage other companies, individuals, and affiliates of shelter 4 green deal to perform certain functions and services for you. These third parties: provide marketing assistance; and managing agent, ofgem, energy companies, audit companies, accreditation bodies, technical monitoring agencies, Guarantee warrantee companies,  and related bodies. To contact you. If you have given your consent to send you email, phone or SMS marketing, or if you have provided us with your postal address, we will use the personal data you give to us to contact you from time to time. If you register with us , what you sent  communications  methods such as  by e-mail, phone and/or cell number (including use of automated dialling equipment and/or pre-recorded calls), text (SMS) message, social networks or any other means of communication that your device may be capable of receiving (i.e. video, etc.). If you do not want to receive postal or electronic communications, you may withdraw your consent at any time by sending mail or by post, by phone calls. Due to the nature of a funding scheme, your information will be share with related bodies  and you may be contacted by phone, visiting sites or email depending on the service bodies.

you are providing your express consent to receive future information (including telemarketing) about products and services from us and/or companies and government bodies that help us with our business activities, and you hereby agree and consent to our contacting you using the information you have provided and will provide to us. This means we may contact you by e-mail, phone and/or cell number, text (SMS) message, social networks or any other means of communication that your wireless or other telecommunications device may be capable of receiving (i.e. video, etc.). We may also send you information or offers from time to time to the postal address or email address we have on file (as further outlined in this Privacy Policy).

Who We Share Your Personal Data With.

We provide your personal data to companies and government bodies that help us with our business activities (e.g provide marketing assistance; and managing agent, ofgem, energy companies, audit companies, accreditation bodies, technical monitoring agencies, Guarantee warrantee companies,  and related bodies.  etc.) or that assist us in improving our products, content, services or advertising. These companies are authorised to use your personal data only as necessary to provide these services.

Your Rights In Relation To Your Personal Data.

To stop processing your information, by cancelling your application or details consent before provide the service or initial stages  otherwise we have to send those details for related person to contact you more details,  pre-approval or technical monitoring purpose or eligibility check., ownership check etc..

Links To Or From Other Websites.

We have no control over and is not responsible for the privacy policies or information gathering practices of other websites, including those to which we may link and those which may link to us.

Partner Sites.

We are sometimes enters into agreements in which we jointly develop or operate websites. Any information collected via a Partner Site may be jointly owned by us.